Observation and
          Feedback Training
 
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There are many benefits to an observation and feedback process. The most important benefit is usually a significant decrease in injuries (over 60%). However, there are many other important benefits as well:

  • a significant decrease in injuries (on and off the job)

  • improved participation

  • reduced costs

  • more and better improvement suggestions

  • decrease in unsafe conditions

  • decrease in accidental equipment damage

  • reduced downtime

  • improved ergonomics / workstation design

  • better housekeeping and orderliness

  • better understanding of safety rules and procedures

  • improved communication

  • a large increase in positive reinforcement for safe behaviors

  • improved awareness (eyes and mind on task)

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...and why does it work?

Overview

SAFETRACK is an observation and feedback process. Observation and feedback processes or behavior based safety processes have been around for a long time (over 30 years). Thousands of companies in Canada, the United States and around the world have used them successfully to significantly decrease injuries. However, the injury reductions and other benefits aren't free. They require hard work or effort and well trained observers.

Teaching people how to observe a co-worker and how to deliver meaningful positive reinforcement is primarily what this course is about. Secondarily, it's about how to positively correct at-risk behavior if observed.

 

In order to deliver meaningful positive reinforcement, especially for certain very important "on-going" safe

behaviors like eyes on task, body position out of the line-of-fire and balance, traction or grip - it's impossible to give meaningful and effective positive reinforcement unless the person or co-worker is either observed or videotaped. (You can't say thanks for driving the forktruck or loader safely if you didn't actually watch the person driving it - because they know that you don't really know whether they were driving it safely or not.)

This course will also teach people how to record and track their observations so the data can be analyzed and improvement strategies can be developed.

   

 

 

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